Archive for May, 2018

Subject to Change – 4

Few things in life actually move at the speed we want them to.

Most of us would speed up traffic, unless you’re that little old man in the farm truck that’s raising his bony fist at any who are crazy enough to drive more than 45 miles per hour. Generally, we would like for meetings to move faster through their agendas, and some of us would like our spouses to do their hair more quickly when we’re headed out to dinner, though we have only verbalized such thoughts once.

But we don’t live every moment with both feet on the accelerator. Some moments find us wishing life came with brakes. So we stand at the bus stop on our child’s first day of kindergarten, heartbroken that we’ve arrived at this occasion so soon. We plead with the math teacher to “slow down” when our algebraic questions are multiplying faster than our undivided attention can manage. And most of us have tried to slow the clock on our last day at the lake, last goodbye at the airport, or just about any other “last” that we’d like more of.

Truth be told, few of us are pleased with the way time ticks on its predetermined cruise control. So we live each day begging our children to slow down and our parents to hurry up. We even find ourselves wanting to mess with God’s speed. Every one of us at church has asked Him to move more quickly when unanswered prayers are on the line, or blessings feel long overdue.

But pastor, we need you to move more slowly. When the issue is change and the victim is church, the people generally need their pastor to hear them when they say give us time to trust you.

Time is an endangered resource. Though we get the same amount of it every day, we never have enough of it. Once, my wife and some women from our church were chatting with a kindly, old gentleman as they walked along the coast of the Irish Sea. They were taking a break from the construction work of our missions trip—something I didn’t think there was time for, but there really wasn’t a good time to bring that up. Anyway, after an hour of chatting about the history of the quaint little village nearby, the beautiful flora and fauna of the overlooking hillside, and the possible identity of a distant boat, our ladies thanked the Irishman for taking the time to teach them so much about his homeland.

He replied, “O dearies, when God made time, He made plenty of it.” That sounded so profound, and we subsequently found that phrase to be adorning many of the plaques, mugs, and key chains one finds in Ireland’s souvenir shops. It also explains why the Irish never achieved world domination. Everyone knows there’s never enough time.

That’s why a newly minted pastor wants to get moving on his plans to fine tune or completely rewire his church’s ministry. He can see what they’ve been overlooking. He wants to prove his capacity to lead them toward greater effectiveness, and some of the needed steps seem quite obvious to him—rearrange the order of service, rip out some aging carpet, discontinue a few poorly attended programs, launch a couple new ideas…

Slow down!

One of the lessons pastors tend to learn the hard way is that there’s a definite gap between being the leader and earning the right to lead. The former can come as easily as being handed the ministry appointment and printing a box of business cards. There it is, in black and white, my name next to the church logo with the “p” word alongside for all to see! But if you think that those business cards somehow give you the right to start using that carpet knife, well, you’re probably going to cut off a few of your ministry fingers—and most of us have.

Earning the right to lead requires trust—a commodity that will be meted out slowly, at a pace that’s affected not only by your actions, but often by the behavior of the others who previously sat in your chair. In a healthy church that’s enjoyed a relatively bumpless ride on the ministry roller coaster, the road to building trust can be clearly marked, but among those who’ve been jolted or even flown off the rails a few times, trust is often handed out with an eye-dropper.

Tune in next time as we discuss the four ways a leader builds this necessary trust… 

Metrics That Matter – Part 1

NOTE TO MY REGULAR READERS: This week I am with Kansas Assemblies of God pastors, explaining these church health metrics. These five blogs are posted together for their benefit.

Numbers are a somewhat controversial topic when it comes to the local church. Some chase them, believing the size of the crowd will speak volumes about their own effectiveness. Others simply insist that Jesus wants to reach everyone, so everyone is the goal. Still others focus their energies on smaller gatherings, searching for an intimacy the crowd can seldom achieve. Church isn’t a numbers game, and yet it really is.

Okay, now that’s a confusing paragraph. But the life of the local church can’t be summed up in an attendance board or income statement. The so-called “nickels and noses” measures seem to be commonly used to evaluate churches, while we simultaneously insist there’s more to it than that. We want to insist that a healthy church is a growing church, and yet there are enough examples of unhealthy growth to give us caution. So how do you really measure effective local churches?

Like the annual trip to the doctor’s office for a physical, a real health evaluation is going to be comprised of multiple measures. You just can’t say you’re healthy if your weight is in line with your height. You don’t get a good health diagnosis for blood pressure either. There’s cholesterol to count and a heart rate to measure. And truth is, all these could be at perfect levels only to discover a cancerous tumor growing within. In truth, health measurement requires a number of inter-related measures.

Over the next few weeks, we’ll look at some of these. Taken together, they can provide a better picture of health than the simple chart of last week’s attendance.

  1. The AC ratio.

The AC ratio actually takes that attendance number (annual weekly average) and sets it over the number of conversions occurring each year. So if your church averaged 100 in attendance last year, and you saw 10 people choose to follow Christ in that same year, the math is fairly simple–Avg. Attendance / Conversions or 100/10, which equals 10.

What the AC ratio means is that for every ten people attending your church, one person became a Christian. Another way to say it would be, “it takes ten of us to lead someone to Christ in a year.” Now, we understand that ten of us didn’t actually target the same person over a twelve-month period, but you get the idea.

In church health circles, we can call the AC Ratio a measure of missional effectiveness. Since the mission Jesus passed to us is to make disciples, this metric gives us some insight into how we’re doing with that. So…how are you doing with that?

In the Assemblies of God in 2014, the AC Ratio across the United States among all 12,849 churches was 4.2. So, across our Fellowship, it took four of us to lead someone to Jesus. Back in 1980, the national AC Ratio was 5.5, so you can see that we’ve been more effective with this first part of our Great Commission assignment in recent years. However, this ratio may show us something about church size too. In 2014, churches under 200 it takes about six of us to produce a convert each year, while the average for churches over 400 in attendance hovers around three of us.

Now there are a number of factors to consider if we’re going to determine a “healthy” rate, but given the increasing U.S. population and the likely number of unchurched folks in your community, surely an AC of at least 5.0 should be achievable in most places–if we’re really trying to reach people.

It’s just one measure, but it’s an important one. There are, however, several others to consider if we’re going to get the full health diagnosis, so go ahead and calculate your AC Ratio, but stay tuned…

Metrics That Matter – Part 2

NOTE TO MY REGULAR READERS: This week I am with Kansas Assemblies of God pastors, explaining these church health metrics. These five blogs are posted together for their benefit.

Well, we’re back to the numbers game as we continue our look at the metrics that drive church health. Last time, we reflected on the “nickels and noses” measures of local church life, concluding that while more people and more money for ministry are good things, they aren’t truly the best measures of church health. Just because something is bigger doesn’t mean it’s better–that’s why some of us go to the gym a few times each week. If bigger was the goal, well, I’d eat more bacon.

2. The CW Ratio

Our second metric for consideration is called the CW Ratio or the Assimilation metric. With the CW Ratio, we measure annual conversions against annual water baptisms. Here we’re asking, “how many of our converts did we keep long enough to get them baptized?”

This is a measure of assimilation because it shows, at least in part, that we are connecting those we are reaching to the ministries of the local church at least long enough to help them take this important discipleship step. So, maybe we had a large outreach last year and saw 15 people come to Christ. Over the next few weeks (sometimes months), we want to measure how many of those 15 were effectively connected to the church. Unless you baptize at the outreach event itself, this number can help us see if we’re assimilating these new believers into the life of the local church.

Now certainly there will be additional measures for assimilation, but the CW Ratio is a great way to see if our efforts are solely evangelistic, or if we’re achieving some real discipleship goals. Some churches report hundreds of conversions each year and yet their attendance only grows by a handful, if any. Why? Apparently we’re either over-reporting our conversions or we’re not doing a great job of connecting with folks after the “altar event.”

In 2014, U.S. Assemblies of God churches baptized one person for every 3.4 converts reported. That means we helped fewer than 1/3 of our converts take this essential step. Is that good enough? Probably not. For purposes of health, we have set a CW Ratio of 3.0 as a healthy target. That means we must see at least 1/3 of our converts baptized. Now some might think we should baptize 100% of our converts, and it’s hard to disagree with such thinking. But some of those converts may have been from other communities. Others may have attended an outreach, but haven’t made it to a worship service yet. So, 1 of 3 seems to be a minimum goal, but if you can achieve a CW Ratio of 1.0, we’ll rejoice with you!

Interestingly, smaller congregations report lower CW Ratios than larger churches. For example, in 2014, AG (US) churches under 200 in weekly attendance reported a CW Ratio of less than 2.5 while churches over 700 showed a CW Ratio of more than 5.0. Why the difference? Remember that larger churches report a much higher rate of conversions, and likely find it more difficult to maintain contact, even with these that have taken their first life-changing step. It’s a challenge, but one to which larger churches are giving increasingly more focus. Over the past decade, these largest of our churches are seeing their CW Ratio slowly decline (a good thing).

Want to do better with baptisms? Try offering more opportunities for baptisms. Also, look for ways to shorten the gap between the conversion moment and the chance to step into the water. You might also consider explaining this next step while you are in the altar with the new believer. In fact, that’s a good approach in all areas. With every step someone takes in their faith, help them understand the next step so they can chart a consistent course for their lives. As one pastor said, “Do all you can to ‘keep them moving forward’ so you can help people become more firmly planted in their faith.”

Metrics That Matter – Part 3

NOTE TO MY REGULAR READERS: This week I am with Kansas Assemblies of God pastors, explaining these church health metrics. These five blogs are posted together for their benefit.

Once again, we continue our look at the metrics that drive church health. As we have seen, the “nickels and noses” measures of local church life aren’t truly the best measures of church health. Just because something is bigger doesn’t mean it’s better. If bigger was always better, then doctors would stop bugging us about expanding waistlines.

But what is better? We’ve already looked at missional effectiveness and assimilation ratios. These have shown us how we’re really doing at doing the job Jesus gave us to do. How many of us does it take to reach someone with the Gospel each year? Are we maintaining contact with those converts long enough to get them into the waters of baptism?

3. The AW Ratio

Today, let’s combine those two previous metrics into a “kingdom growth” ratio.

We call it the AW Ratio because it measures our average attendance against the number of people we have baptized in a year. If we have 100 people attending our church each week and we baptize 10 people in a calendar year, then our AW Ratio is 100:10 or 10:1. Make sense?

Here’s why it matters. In our attendance-driven focus in the local church, a growing church can result from a number of possible factors. Chief among these can often be transfer growth–people start coming to our local church that we’re previously attending another local church. So we have more people and their old church diminishes a bit, a net gain for our local church but no movement forward for THE Church.

Now, church transitions such as these happen all the time. The result often makes the expanding church feel more effective, after all they have more noses to count and more apparent evidence of success in their ministry efforts. Now, we could say a lot about the long-term stability of transfer growth, but that’s not our point in this blog. Here, we’re looking at measurements, and we really want to measure another kind of growth–true KINGDOM growth.

So, are we growing by reaching new people–people formerly unchurched or those who have drifted away from a relationship with God? Are we achieving net gains for the Church, by engaging such folks and bringing them to Christ? Growing churches may insist that this is how they’re truly growing–that transfer growth isn’t driving their increasing attendances–but how do you know?

The AW Ratio is here to help. You see, most evangelical churches list water baptism as a requirement for membership. So those we are truly adding to the Church each year are those that are converted and baptized, thus becoming potential new members of the Church. Now, I’m not trying to mess with your theology. We know that at conversion an individual is adding to Christ’s kingdom, but it’s at the point of baptism that they are potentially added to membership in our local community of believers. So newly-baptized converts comprise the “non-transfer growth” of our local church.

So how are we doing with that?

Now, without getting too math technical and overburdening this blog with stuff many may not wish to read, let me briefly mention that the AW Ratio is actually found by combining our two previous metrics–the AC and CW Ratios. In simplest form, the AW Ratio is the product of those other two ratios so:

AC x CW = AW

So let’s say you have a church of 90 people and you had 18 new converts last year. That means your AC Ratio is a healthy 5.0, because 90/18 is 5. Then lets say that you baptized 6 people in that same year, so your CW Ratio is a healthy 3.0, because 18/6 is 3. That means your AW Ratio is 15.0, a number you can get by multiplying 5.0 and 3.0. You can also get the number by using the attendance and baptism numbers themselves (90 / 6 = 15). Make sense?

Here’s what you need to know. A healthy AW Ratio should be 15.0 or less. Frankly, if your AW is greater than 20, you’re likely not reaching enough new people to maintain the local church at its current attendance, at least not for long. Your attendance may be climbing, but if you’re not baptizing at least one person for every 15 in attendance each year, your growth is predominantly of the transfer variety, and that may not prove the healthiest long-term.

In our previous metrics blogs, we saw that in the U.S. Assemblies of God (our denominational group), small churches tend to struggle with the first metric and large churches struggle with the second. When you combine the two, the AW Ratios tend to be very similar, regardless of church size. The AW Ratios in 2014 were healthiest for churches between 50 and 400 in attendance (AW between 13 and 13.5). Churches under 50 and those between 700 and 1000 had the worst AW Ratios (almost 16.5) which tells us that many of these churches may have trouble sustaining growth into the future.

What is your church’s AW Ratio? Is it healthy? If not, which factor is the source of the struggle? Are you not reaching people or are you not keeping those you reach long enough to see them baptized?

The AW Ratio helps us keep the main thing in focus. We are to make disciples–not just grow churches! Remember that the kingdom of God is not about numbers. IT’S ABOUT STORIES! And it’s those individual stories, those journeys from sinner to baptized believer, that prove the health of our local church.

Metrics That Matter – Part 4

NOTE TO MY REGULAR READERS: This week I am with Kansas Assemblies of God pastors, explaining these church health metrics. These five blogs are posted together for their benefit.

Well, we’re back at it today. taking a look at the metrics that drive church health. As we have seen, the “nickels and noses” measures of local church life aren’t truly the best measures of church health. In fact, in the U.S. Assemblies of God today, a slightly higher percentage of large churches are plateaued or declining than are smaller churches.

So if bigger isn’t always better, what is better? We’ve considered a few metrics that measure things like missional effectiveness, assimilation, and true kingdom growth. These have shown us how we’re really doing at doing the job Jesus gave us to do. How many of us does it take to reach someone with the Gospel each year? Are we maintaining contact with those converts long enough to get them into the waters of baptism? Are we adding to the kingdom of God, or just to our numbers in a single local setting?

4. The CS Ratio

Next up, is a ratio that’s unique to and essential for the Spirit-empowered Church, one that measures how many of our converts are taking the next step of experiencing Spirit baptism. We call it the CS Ratio–or Conversion to Spirit-baptism ratio–and we insist that it’s truly a measure of both effective discipleship and mobilization.

Let me explain. In the Spirit-empowered local church, we first want to know the ratio of converts to Spirit-baptism because such a calculation will tell us how we’re doing at discipling our converts and guiding them to this critical experience. Like the Apostle Paul’s question of the Ephesian believers, “Have you received the Holy Spirit since you believed?” They hadn’t, but soon did receive–and we have the same goal for our converts.

So, this ratio measures our progress in leading our converts to this empowering relationship. Like our convert to water baptism ratio, we want to see at least a 4:1 result, allowing for the fact that our wider conversion net may “catch fish” that don’t normally swim in our neighborhood. If we’re effectively discipling the new believers that connect with our church, we’ll see them water baptized and Spirit-baptized, so we use a similar target ratio for both the CW and CS–in this case, 4 to 1.

But we can’t stop there. You see, someone might get excited if they discover that their CS Ratio is actually 2:1, or even almost 1:1. YES! We think. Because such a ratio would mean that nearly ALL of our converts are taking this important discipleship step. There is, however, a second side to consider with this ratio. Since Spirit-baptism was given to us principally to empower us for witnessing, shouldn’t growing numbers of Spirit-empowered believers lead to even more rapidly growing numbers of conversions? Spirit-baptized believers are fully equipped for significant impact in their families, their communities, and around the world.

That means a CS that’s too low may be telling us that we’re failing to mobilize the Spirit-empowered folks we have. Some churches treat Spirit-baptism as though the experience is their little secret or private possession. They celebrate the presence of the Holy Spirit inside their walls, but fail to connect with the true purpose of the encounter. So they shout and celebrate together, but limp their way from Monday to Saturday, seldom making an impact on the world around them. Such churches have a mobilization problem.

So, when we consider the mobilization side of things, we really don’t want to see a CS Ratio below 3:1. If the ratio moves below that threshold, we are likely discovering that many of our people are experiencing Spirit baptism, but the number of our converts aren’t being significantly affected. On the Day of Pentecost, 120 Spirit-empowered folks witnessed 3,000 conversions–on a single day! And that was in a culture just as hostile to our message as most of our communities, if not more so.

Ultimately, a healthy CS Ratio will likely land somewhere between 3:1 and 4:1. While some could argue the finer points of this target, it seems likely that this range will allow us to continue reproducing Spirit-empowered believers at a healthy rate–and that’s critical for the Spirit-empowered local church’s future.

The beauty of this ratio is that when our numbers are outside this range, we can determine if we have a discipleship problem or a mobilization problem. If the CS Ratio is higher than 4:1, we know ours is a discipleship need. We simply aren’t getting our conversions to this point in their discipleship journey. If we fail to do that, how long will ours continue to be a Spirit-empowered congregation?

And, if our CS Ratio is below 3:1, we know we must work to activate our people toward the reason God has given such power. We must mobilize them or they will continue to view this gift as something for their own private blessing.

In the U.S. Assemblies of God, smaller churches (under 200) have shown greater success with this ratio, keeping theirs near 4:1. But we’ve already seen that many of these churches aren’t producing converts at a healthy rate (AC Ratio), so this bit of good news might be a bit misleading. If many of these churches had healthy AC Ratios, they would likely have CS Ratios under 3:1, revealing a mobilization problem.

Large churches are on the other end of this challenge. In our largest churches (1000+), the CW Ratio is nearly 8:1, meaning that only 1 in 8 converts WILL EVER become Spirit-baptized at current levels of discipleship. Now, these churches see a very high level of conversions, so perhaps the message here is that the ministry emphasis has shifted so significantly to a conversion focus, that discipleship can’t keep up. No matter the cause, it’s difficult to imagine a church with a CS Ratio this high remaining a Spirit-empowered local church into the next generation.

For Spirit-empowered local churches like ours, the CS Ratio is a critical measure of health. If we’re not producing Spirit-baptized believers, what will our future truly be? The CS Ratio can help any size church take a close look at their effectiveness both in discipleship and mobilization. This number can reveal if we’ve become so focused on conversions and church growth that we’re missing true people growth or if we’re allowing our Pentecostal doctrines and practices to create a sub-culture in our congregation that makes little difference in its world. Either option will reveal unhealthy realities that, in time, will prove cancerous to our future as a Spirit-empowered force.

Metrics That Matter – Part 5

NOTE TO MY REGULAR READERS: This week I am with Kansas Assemblies of God pastors, explaining these church health metrics. These five blogs are posted together for their benefit.

Over the past few weeks, we’ve been taking a look at the metrics that drive church health. As we have seen, the “nickels and noses” measures of local church life aren’t truly the best measures of church health. In fact, in the U.S. Assemblies of God today, a slightly higher percentage of large churches are plateaued or declining than are smaller churches.

So what is healthy anyway?

For a Pentecostal congregation, it’s hard to argue against the priority of effective reproduction. After all, if the assignment is to make disciples and we, ourselves, are disciples, then reproducing ourselves or establishing others on our same path would seem to be the general idea. Of course, reproducing would also include multiplying ministries, congregations, and every other expression of disciple life we are living together.

5. The AS Ratio

Our next metric to consider seeks to measure exactly that. How are we doing with reproducing Spirit-empowered disciples? After all, if we don’t produce such people, from where will the next generation of Pentecostals find their missionaries, their pastors, their deacons? Since the experience of Spirit baptism is essential for roles of spiritual leadership, the local church must begin to measure how they are doing with the effort to produce such people.

Sadly, many churches struggle to find a sufficient number of leaders who meet these qualifications. Some meet in communities where pastor candidates don’t exactly line up. Others sweat through their annual business meeting preparations, wondering if someone qualified to fill an empty deacon slot will emerge. Let’s not forget the “out there” assignment either. Will we find Spirit-empowered people to send across the globe in the next generation? If we don’t reproduce Spirit-empowered disciples in our generation, the answer will get uncomfortable in a hurry.

The AS Ratio measures average Sunday attendance against annual Spirit-baptisms. In our last blog, we already learned how to measure discipleship and mobilization using a comparison of Conversions and Spirit-baptisms. When we elevate the focus to the entire congregation, we’re asking, “How many of us does it take to produce a Spirit-baptized disciple?” Frankly, if we’re not doing that sufficiently, then we won’t have the Spirit-empowered leaders available in the future.

Since we said that a healthy missional effectiveness ratio (AC) would be one annual conversion for every five attenders, and we said that a healthy discipleship/mobilization ratio (CS) would see one Spirit baptism for between 3 and 4 annual conversions, we can put these two together to find the AS Ratio. The formula works like this:

AC Ratio x CS Ratio = AS Ratio

So, if we’re producing at the healthy levels, the following would be seen:

5.0 (AC) x (3.0 > CS >4.0) = 15.0 > AS > 20.0

This means that if both the AC and CS ratios are healthy, our AS would be between 15:1 and 20:1. Of course, you can do less math and simply divide your average attendance by the number of annual Spirit baptisms to get the AS Ratio, but using the AC and CS Ratios will help you uncover which might be bringing unhealthy results.

What does it all mean? Let’s say a church of 200 in attendance saw 5 people experience Spirit baptism last year. That means the church has an AS Ratio of 40:1. Now we should rejoice over the 5, but we actually didn’t see enough Spirit-baptized to demonstrate healthy reproduction. Using our 15:1 – 20:1 target, we know that a church that is reproducing at a healthy level, would likely see 10-14 such baptisms, if they are discipling and mobilizing their people at a healthy levels.

Now, don’t get lost in numbers. Just understand that the Spirit-empowered future of your congregation will likely be determined by whether or not you’re reproducing the Spirit-empowered reality of your current generation. If your church is growing but you’re producing fewer and fewer Spirit-empowered leaders, how can that future emerge?

Subject to Change – 3

“Pastor doesn’t care about us…he’s only interested in new people…”

“Those people have no concern for others…they just want everything to be the way they like it….”

“Pastor’s just trying to make a name for himself so some bigger church will call him and pay him more money…”

“No wonder the last pastor left. These people have no vision at all…”

Here’s where that whole “peeking behind the curtain” episode I mentioned a few blogs ago proved so important. These statements, no matter how they might be buttressed by anecdotal stories and the kind of undeniable evidence that makes your friends think you have an open-and-shut case, are simply not true.

Pastors do care, though they may feel overwhelmed by what seems to be an endless set of congregational expectations. Ministering to people like you is the core motivation that led them to choose this life path. I’ve met hundreds of pastors, maybe even thousands, and have yet to encounter one that I’d feel comfortable insisting that he’s little more than an empire builder.

And here’s something pastors need to know. Your people do love others and want to see them come to faith. They do want their church to excel at affecting your community and they long for their efforts under your banner to fuel their own reason-for-being. They’ve processed dozens of sermons and been challenged with the mission—the same mission that brought you to their little town—so often that they feel defeated by the gap between where they are and what they’re convinced that God wants them to be. Don’t write them off or toss them onto a pile that’s carelessly labeled.

They want what you want.

When I became pastor of Maranatha Worship Center in Wichita, Kansas, in the late summer of 2000, twelve 8 x 10 photos greeted me as I walked through the church hallway. These were my ancestors in the role of congregational shepherd. Their pictures, and the nameplates that reminded of their tenure, served as the remaining evidence of their sweat and toil encased in a $5 frame. I made a mental note to have my picture taken.

I was pastor number thirteen, an apparent tribute to my good fortune as I assumed the leadership chair in this church’s 78th year. The current label was the church’s third name, the building it’s third location, and the somewhat stern faces of my dozen predecessors reminded me that this was their journey before it was mine.

But it wasn’t their faces that motivated me. Within a month, I had removed the 8 x 10s, combining these historical head shots into a single collage with a $40 frame. Now they all stared at me together, and some of their eyes seem to follow you… but they and their dreams didn’t generate my marching orders.

Honestly, it wasn’t the large and somewhat awkward picture of Jesus hanging in a nearby classroom that drove me either. Yes, it’s His Church and His Commission and His Kingdom. In fact, everything of consequence in that place was and still is actually His. It’s just that I discovered that Jesus and me weren’t playing on some exclusive team on that Wichita corner. He’d recruited a lot of other teammates for our effort.

They were my motivation. In my first months on the ecclesiastical job, I met the lambs I was assigned to feed. Some had been in the flock a long time, those who still had First Assembly of God bumper stickers on their cars—a reminder of what the sign at the previous location had said. A few could remember the days of Pentecostal Tabernacle, a decade or more before the Great Depression disrupted their teen years. This was the congregation I came to pastor, even though no one had hung their pictures in the hallway.

Twelve pastors, twelve visions, twelve new days and new dreams had each taken their turn in the pulpit over the decades, but it was the people that remained. And while their collective sense of direction seemed to need a new compass and their hymn preferences seemed to prefer a language no longer sung or spoken, they still possessed a distinct and clear heartbeat. Those graying and balding heads nodded with firm affirmation that a passion for Christ’s work still beat in their hearts—a passion nurtured by God relationships with many anniversaries.

And that’s the second thing people wish their pastor knew about leading them in change—they really want the same thing you do, even if they want it for different reasons.